Online Course Reviews

Hi Mark, Thank you for taking the time to share your feedback on our United States Online Course. I'm pleased to hear that you found the course good overall, and I really appreciate your constructive suggestions. Your feedback about wanting more in-depth content and additional real-life video examples is incredibly valuable. I understand that seeing practical demonstrations can really help solidify the learning experience and build confidence when applying these skills. I can see how our Instagram content provides those bite-sized real examples that you're looking for, and incorporating more of that style into the course itself makes perfect sense. We're always looking to enhance the learning experience and ensure our courses provide the most practical value possible. Thank you again for your honest insights - feedback like yours helps us continue to improve and deliver better resources for parents and caregivers. Warm regards, Nikki

Hi Audrey, Thank you for taking the time to share your feedback on our Introducing Solids Course. I am glad to hear that you found the bite-sized video format convenient and helpful, especially for time-poor parents. We're constantly working to enhance our course content to ensure we're providing the most valuable experience possible for parents. Your feedback helps us understand how we can better serve our community while maintaining the convenient, easy-to-digest format that busy parents appreciate. Thank you again for your honest feedback. It helps us continue to improve and refine our offerings for parents like yourself. Warm regards, Nikki

Hi Natalie, We sincerely apologise for the frustrating experience you've had with accessing the course. We had not received any emails from you prior to your recent email today. We have flagged this with our IT Team to investigate why these emails have not come through to us. Please know that your satisfaction is our top priority, and we're committed to resolving this issue promptly. Our team has been alerted to your situation and has contacted you directly to ensure you receive immediate access to the course you've purchased. We understand the inconvenience this has caused, and we truly appreciate your patience and understanding. Your feedback helps us identify areas for improvement, and we're grateful for the opportunity to make things right. Thank you for bringing this to our attention. We look forward to connecting with you soon and ensuring you have a seamless learning experience. Kindest regards, The Tiny Hearts Team

Hi Natalie, We sincerely apologise for the frustrating experience you've had with accessing the course. We had not received any emails from you prior to your recent email today. We have flagged this with our IT Team to investigate why these emails have not come through to us. Please know that your satisfaction is our top priority, and we're committed to resolving this issue promptly. Our team has been alerted to your situation and has contacted you directly to ensure you receive immediate access to the course you've purchased. We understand the inconvenience this has caused, and we truly appreciate your patience and understanding. Your feedback helps us identify areas for improvement, and we're grateful for the opportunity to make things right. Thank you for bringing this to our attention. We look forward to connecting with you soon and ensuring you have a seamless learning experience. Kindest regards, The Tiny Hearts Team

Hi Prue, Thank you for taking the time to provide feedback on our Solids course, Prue. We're pleased to hear that you found the course helpful overall, but we appreciate your candid feedback regarding the need for more baby-led weaning (BLW) food ideas. At Tiny Hearts, we aim to provide a well-rounded approach to introducing solids, catering to both traditional puree feeding and BLW methods. We will pass this onto the team to review the course content to ensure we have a better balance and incorporate more BLW meal and snack ideas. Your feedback is invaluable in helping us improve our offerings and ensure that we meet the diverse needs of our customers. We're grateful for your insights and will use them to enhance the Solids course content. Thank you again for your support and for being a part of the Tiny Hearts community. We look forward to continuing to provide valuable resources for parents on their journey of introducing solids.

Hi Amanda, Thank you for taking the time to share your feedback on our course. We appreciate your honest insights as they help us identify areas for improvement. We understand your concern about the overlap between the course content and our Instagram posts. Our aim is to provide comprehensive and valuable information through the course, supplemented by bite-sized tips and reminders on our social media channels. However, we acknowledge that there may have been some cross over, and we will review the course material to ensure a distinct and worthwhile learning experience. Your suggestion regarding captions for the videos is an excellent one. We strive to make our content accessible to all learners, and captions can indeed support different learning styles and cater to various situations, such as when multitasking with little ones. We will prioritize adding captions to our video content to enhance the overall experience. Thank you again for your feedback. It is invaluable in helping us refine our offerings and deliver the best possible value to our customers. We appreciate your support and look forward to continuing to improve our courses based on insights like yours. Warm regards, Tiny Hearts Team

Hi Aleisha, Thank you for taking the time to leave a review for our Tracker Pen. We're so sorry to hear that your pen magnet was faulty and has fallen off on your pen. We would love to send you a replacement pen as soon as possible. We will also be sending you an email to confirm the details of the replacement. Thank you for bringing this to our attention and we look forward to resolving this issue for you. Tiny Hearts Team

Hi there, Thank you for taking the time to share your thoughts on our course. We appreciate your honesty and want to ensure that we address any concerns you may have. We're sorry to hear that you didn't find the value for money in our course and that it didn't fully answer the questions you had going into it. Your feedback is essential in helping us refine our offerings to better meet the needs and expectations of our participants. To better understand the specific questions you had and where we may have fallen short, we would appreciate the opportunity to connect with you directly. We'll be reaching out via email to gather more details and provide any additional information or clarification you may need. Once again, thank you for sharing your feedback. We're committed to continuous improvement, and your insights help us in that journey. If you have any immediate concerns or questions, please feel free to reach out. Best regards, Customer Service Team Tiny Hearts

Hi Iesha, Thank you for sharing your thoughts on our Introducing Solids course. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns and enhance your overall experience. I'm sorry to hear about your frustration regarding the specific information on choking and the need to purchase both the Starting Solids and First Aid courses. While our course description mentions that choking treatment details are not included, we understand that it's crucial information for parents like yourself, and we want to ensure clarity in our offerings. To address this concern, we will be reviewing our course descriptions to make it even more explicit that choking treatment details are covered in the main First Aid course. Please check your email for a follow-up from our team; we’d love to discuss this further. Best regards, Tiny Hearts

Hey Kristal, Thank you for taking the time to share your thoughts with us. We appreciate your honesty and want to extend our heartfelt congratulations on your new journey into parenthood! We're thrilled that you found some helpful nuggets of information in our course. Your feedback is invaluable, and we're genuinely sorry to hear that you felt there were some grey areas, especially regarding the first steps. We completely understand that as a first-time Mum, having more guidance on sample plans could have been beneficial. Your feedback is gold for us, and we're already taking it on board for future developments. We're constantly working to improve our courses, and your insights will play a crucial role in making them even better. Warm regards, Tiny Hearts Customer Service Team

Hello Holly! Thank you for your feedback on our Starting Solids Course. We're sorry to hear that you found it a bit basic. We understand that everyone's parenting journey is unique. While we're not updating the course, we'd love to know which specific details you hoped for. Your input helps us improve, and your experience can benefit other parents. A member of our team will reach out privately to discuss this further! At Tiny Hearts, our aim is to empower parents like you with the best tools and knowledge. We're here to support you every step of the way. If you have any questions or need assistance, please feel free to reach out. With love, Tiny Hearts

Hi Sophia, thanks for your review! A lot of people view our course in different sections as they go through their pregnancy journey therefore some important information may be repeated if it is relevant under different topics. We are so glad you love the downloadables!

Hi Bridgette, thank you for your honest review. Your feedback is really valued and appreciated and will help us to improve the next version of our course. We are so sorry to hear that you have had this experience with our Instant Access Baby & Child First Aid Course. This course was designed to educate parents and make them feel confident and empowered to act in a first aid emergency, even if they don't have a medical background. We have passed this feedback onto our learning design team and will definitely take it on board, we have also reached out to you personally but if you would like to chat further please email hello@tinyhearts.co

Hi Alf, we are very sorry that you have had this experience. We will definitely take this on board, and really appreciate you sharing this with us. We have reached out to you personally, but if you would like to chat about this any further, please feel free to reach out to hello@tinyhearts.co and our lovely team will get back to you as soon as possible.

Hi Debbie, thanks for your review - we will absolutely take this on board.